The Ultimate Guide to the Massachusetts Department of Revenue Phone Number
Hey readers,
Are you a resident of Massachusetts struggling to find the right phone number for the Department of Revenue (DOR)? Whether you have questions about taxes, need assistance with filing, or simply want to get in touch with a representative, this article has got you covered. We’ll provide you with the most up-to-date and comprehensive information on the mass department of revenue phone number so you can get the help you need quickly and easily.
Contacting the DOR by Phone
Customer Service Hotline
For general inquiries and assistance, you can reach the DOR’s main customer service hotline at 1-800-392-6089. This number is available Monday through Friday from 8:45 AM to 4:00 PM EST.
Specialized Phone Lines
In addition to the general hotline, the DOR offers specialized phone lines for specific topics:
- Income Tax Assistance: 1-800-790-6757
- Sales and Use Tax Assistance: 1-800-988-8994
- Withholding Assistance: 1-800-224-0587
- Corporate Tax Assistance: 1-800-660-9005
Contacting the DOR by Other Methods
Online Assistance
If you prefer not to call, you can also get help from the DOR online:
- Website: Visit the DOR website at www.mass.gov/dor for a wealth of information, including tax forms, instructions, and online services.
- Email: Send an email to dor.webhelp@mass.gov for general inquiries.
- Virtual Assistant: Chat with "Alex," the DOR’s virtual assistant, on the website for real-time assistance.
In-Person Assistance
For more complex issues or if you prefer face-to-face contact, you can visit one of the DOR’s service centers located throughout the state. Check the DOR website for a list of locations and hours of operation.
Table of DOR Phone Numbers
| Department | Phone Number |
|---|---|
| Customer Service Hotline | 1-800-392-6089 |
| Income Tax Assistance | 1-800-790-6757 |
| Sales and Use Tax Assistance | 1-800-988-8994 |
| Withholding Assistance | 1-800-224-0587 |
| Corporate Tax Assistance | 1-800-660-9005 |
Conclusion
With this guide, you now have all the information you need to contact the mass department of revenue phone number. Whether you prefer to call, email, go online, or even visit in person, there are multiple ways to get the assistance you need. Remember to check the DOR website for any updates or changes to phone numbers and service hours. We hope this article has been helpful. For more informative articles like this, check out our website!
FAQ about Mass Department of Revenue Phone Number
What is the main phone number for the Mass Department of Revenue?
Answer: (617) 887-6367
Are there additional phone numbers for specific inquiries?
Answer: Yes, there are dedicated phone numbers for various topics, including:
- Income taxes: (617) 887-6370
- Property taxes: (617) 626-3790
- Sales taxes: (617) 887-6360
What is the operating hours for the customer service phone line?
Answer: Monday-Friday, 9:00 AM – 5:00 PM
Is there a TTY number for individuals with hearing impairments?
Answer: Yes, (617) 626-3780
Can I use the phone number to request a copy of my tax return?
Answer: Yes, you can call the Income Tax Division at (617) 887-6370
What if I have a question about my tax refund?
Answer: Call the Taxpayer Assistance Bureau at (617) 887-6367
Is there a phone number to report tax fraud?
Answer: Yes, you can report suspicious activity by calling (617) 887-6350
Can I make an appointment for in-person assistance?
Answer: Yes, you can schedule an appointment online or by calling (617) 887-6367
Is there an online portal where I can manage my taxes?
Answer: Yes, you can access the MassTaxConnect portal at https://www.mass.gov/dor
What is the mailing address for the Mass Department of Revenue?
Answer: P.O. Box 9555, Boston, MA 02205-9555
