Introduction
Greetings, readers! Are you looking for the phone number of the Massachusetts Department of Revenue (DOR)? Whether you need to inquire about taxes, file a return, or resolve an issue, this article provides you with all the necessary information. We’ll delve into the various phone numbers and contact details of the DOR, ensuring you have the most up-to-date and accurate information. So, sit back, relax, and let’s navigate the DOR’s phone system together.
Contacting the Massachusetts DOR by Phone
General Inquiries
For general tax inquiries, such as tax laws, regulations, and forms, you can reach the DOR’s general information line at:
- (800) 392-6090
This line is available Monday through Friday, from 8:45 AM to 4:45 PM EST.
Specific Tax-Related Inquiries
If you have specific questions related to a particular tax type, the DOR provides dedicated phone numbers for each:
- Income Tax: (800) 392-6089
- Sales and Use Tax: (800) 392-6090
- Property Tax: (800) 392-6090
- Estate Tax: (800) 392-6090
- Cigarette and Tobacco Tax: (800) 392-6090
- Corporate Excise Tax: (800) 392-6090
These dedicated phone lines operate during the same hours as the general information line.
Other Contact Information
In addition to the phone numbers listed above, the DOR also offers alternative contact methods:
- Online Contact Form: Visit the DOR website at www.mass.gov/dor and use the online contact form to submit your inquiries.
- Mail: You can send written correspondence to the Massachusetts Department of Revenue, PO Box 9520, Boston, MA 02114-9520.
Phone Number for Massachusetts DOR: Common Inquiries
What is the phone number for the Massachusetts DOR?
The general phone number for the Massachusetts DOR is (800) 392-6090.
What hours is the DOR phone line open?
The DOR’s phone lines are generally open Monday through Friday, from 8:45 AM to 4:45 PM EST.
What types of tax-related inquiries can I make by phone?
You can make general tax inquiries as well as specific inquiries related to income tax, sales and use tax, property tax, estate tax, cigarette and tobacco tax, and corporate excise tax.
Phone Number for Massachusetts DOR: Troubleshooting and Tips
I can’t get through to the DOR by phone. What should I do?
If you have trouble reaching the DOR by phone, try calling during off-peak hours. You can also try using the online contact form or sending a letter via mail.
What is the best way to contact the DOR?
The best way to contact the DOR depends on the nature of your inquiry. For general questions, calling the general information line or using the online contact form is recommended. For specific tax-related inquiries, it’s best to call the dedicated phone line for that tax type.
What information should I have ready when I call?
When calling the DOR, it’s helpful to have your Social Security number or Massachusetts ID number, as well as any relevant tax documents or account information.
Table of Phone Numbers and Contact Information for Massachusetts DOR
| Contact Method | Phone Number | Email Address | Website |
|---|---|---|---|
| General Inquiries | (800) 392-6090 | N/A | www.mass.gov/dor |
| Income Tax | (800) 392-6089 | N/A | www.mass.gov/dor |
| Sales and Use Tax | (800) 392-6090 | N/A | www.mass.gov/dor |
| Property Tax | (800) 392-6090 | N/A | www.mass.gov/dor |
| Estate Tax | (800) 392-6090 | N/A | www.mass.gov/dor |
| Cigarette and Tobacco Tax | (800) 392-6090 | N/A | www.mass.gov/dor |
| Corporate Excise Tax | (800) 392-6090 | N/A | www.mass.gov/dor |
Conclusion
We hope this comprehensive guide has provided you with all the necessary information to reach the Massachusetts Department of Revenue by phone. Remember, the DOR’s phone lines are open Monday through Friday, from 8:45 AM to 4:45 PM EST. For general inquiries, call (800) 392-6090. For specific tax-related inquiries, refer to the dedicated phone numbers listed in this article. If you have additional questions, we encourage you to visit the DOR website or explore other articles on our website for further assistance.
FAQs about Phone Number for Massachusetts Department of Revenue
What is the phone number for the Massachusetts Department of Revenue?
Answer: 617-887-6367
When are the phone lines open?
Answer: Monday-Friday, 8:45 AM to 4:45 PM
What services are available by phone?
Answer: You can ask questions about tax laws, file returns, make payments, and check your account balance.
What if I need to speak to a live representative?
Answer: Press 0 to be connected to a customer service representative.
How long will I be on hold?
Answer: Wait times vary, but you can expect to be on hold for several minutes.
Can I make an appointment to speak to someone in person?
Answer: Yes, you can schedule an appointment online or by calling 617-887-6367.
What if I need to make a payment but can’t get through on the phone?
Answer: You can make payments online, by mail, or at a local bank.
Can I file my taxes by phone?
Answer: Yes, you can file your Massachusetts income tax return by calling 1-800-986-6120.
What is the website for the Massachusetts Department of Revenue?
Answer: www.mass.gov/dor
Where can I find more information about taxes in Massachusetts?
Answer: Visit the Massachusetts Department of Revenue website for publications, forms, and online resources.
